Job description

The logistics coordinator is responsible for managing logistical operations and coordinating delivery and repair processes while providing ongoing support to customers. This key role combines inventory management, delivery planning, and problem-solving to ensure a smooth and satisfying customer experience.

The ideal candidate should be organized, able to solve problems quickly, and possess strong interpersonal skills to interact effectively with customers and internal teams.

Tasks

• Manage customer requests regarding deliveries, trailer repairs, and warranties, ensuring smooth and effective communication.
• Coordinate deliveries and repairs in collaboration with production and technical teams, while ensuring compliance with deadlines.
• Supervise and monitor the status of deliveries, repairs, and returns, keeping customers informed of progress.
• Handle and resolve customer complaints and concerns regarding delivery, repair, or warranty services.
• Ensure efficient management of inventory, supplies, and customer orders.
• Maintain up-to-date documentation of customer interactions and logistical transactions.
• Provide information about the products and services offered and assist customers in understanding the repair and warranty processes.
• Work with production, logistics, and other departments to ensure effective coordination of operations.
• Participate in the continuous improvement of logistical processes and customer services by proposing suitable solutions.
• Perform any other related tasks as needed by the company.

Required qualifications

• Degree in logistics, operations management, business administration, or a related field.
• 2 to 5 years of experience in a similar position, preferably in a logistics or manufacturing environment.

Skills

• Bilingual (French/English), with excellent verbal and written proficiency in both languages.
• Strong listening and problem-solving skills.
• Experience in handling complaints and warranties.
• Proficient in office software (Excel, Word).
• Ability to work independently and as part of a team.
• Organizational skills and the ability to manage multiple priorities simultaneously.

About the employer

Join a dynamic and highly motivated team within a constantly evolving work environment. Max-Atlas is the Largest Manufacturer of Container Chassis in Canada, owned and operated locally, providing numerous opportunities for growth and personal development. Throughout your career with us, you will have the opportunity to enhance your skills and achieve your goals.